Shop Statuses Overview

Shop Statuses

Shops in our Shop List always come with the current status. This includes whether or not the products could be imported and updated, but also possible shop configuration issues.

Apart from the tooltips, you can check the options column. Read more in Shop Options Overview.

Continue button will appear there if your shop needs further steps to be successfully added

List of Shop Statuses

Status Type	Tooltip	When it appears and what to do next
Shop OK	Everything is working just fine! Your products are available and up-to-date.	Your products are ready and synced with your shop. No action is needed on your side.
Shop Paused	This shop is paused, so we won't download fresh products for now. To unpause it, go to Shop Settings.	To get fresh product data, go to Shop Settings and unpause it.
Shop Failed	The processing of your products failed. Check your product file or shop. For details, reach out to our support on chat.	Your shop may have been unavailable when we tried to download your products. Check your email for updates from our support team, or contact them via chat for help.
Internal Field Issue	An internal field is missing or not properly mapped. This may be due to a change in your product feed or another mapping file. Go to Internal Fields and fix your rules to prevent errors in your channels.	Internal Fields are required and often used in your channels. Check them and make sure your channels are properly updated.
Installation Pending	Your shop is added. Now finish the connection by installing our bridge or plugin.	To import products from a shopping cart, we usually need a plugin or bridge installed on your side. This status means we can't find it and access your products.
Merge Pending	You've added more than one product file. We need you to add more details to merge them.	This status only appears if you add more than one input feed. Click add more details or go to Shop Settings and specify how to combine them.
Retrying	We couldn't access your product file. You can check the file yourself or wait for us to try again.	We're trying again to access your input feed. We'll try three times, after which our support team will investigate the issue.
Downloading	We're downloading your products now. This may take a little while.	We're importing your input feed. The time required depends on the number of products in your shop, ranging from minutes to hours for the largest shops.
Feed Issues	We couldn't read your products. Check if your file or shop is accessible and if its format is correct. Reach out to us for more details.	Check your email for updates from our support team, or contact them via chat for help.
Add Shop Pending	You haven't finished adding this shop. Finish the Add Shop wizard to get started.	There are steps remaining in the process of adding this shop. Click your shop's name and complete the setup.
Products Drop	The number of products in your feed dropped. To update your products, upload a new feed. Meanwhile, we'll use your latest uploaded feed.	Products Drop Protection is activated on your account. This warning appears when the number of products drops below the threshold you've set. Check your shop to find out what caused the drop. Once you've resolved the issue, upload a new product data feed with the correct number of products.